Shipping & returns

If you are not satisfied with the item(s) received and, provided that the product has not been used and all accessories, documentation and packaging are in perfect condition (otherwise you may incur in additional fees or the rejection of the return), you will have of a period of 30 business days (international orders only), counting from the goods reception (according to the 71^st article of Royal Legislative Decree 1/2007, of November 16^th, by which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws).

Once the merchandise has been received in our warehouse and verified, the amount of the item(s) will be refunded, according to the payment method chosen by the customer, except cash payment, which will be refunded by bank transfer within a period of time no more than 14 days from the receipt. All shipping costs generated as a result of the change or return of the order will be paid by the customer. Returns can be done through your profile (a step-by-step guide will be available below). If you have any problem you can contact customer Service who will guide you through the process.

Online returns of purchases made in our physical store, and under article 170.3 of the TRLGDCU, the refund may be delayed until the receipt of the products by Back In Black.

The user will have free choice to designate the courier company for the exchange or return. Customers who wish may request a courier provided by Back In Black to collect their items (all return expenses will be paid by the customer except in the considerations mentioned in this text).

Back In Black is not responsible in any case for the loss of the package sent by the customer.

If you want to exchange a product for another, you simply have to notify us of the replacement you need so that we can reserve it until the returned merchandise arrives. Upon arrival, and at the expense of Back In Black, we will send another package with the item you want to replace. Any change will be subject to the availability of the product as indicated in relation to the stock available in this text.

In the case of defective products or erroneous shipments, the expenses will be borne by Back In Black.

To change or return one or more items, the customer must:

1. From the "Order history and details" section of your account, select the order and click on the "Details" section; at the bottom of the page you will see the button "Request a return". You can also do it by phone, calling us at +34 913 134 382, by Email to: info@backinblack.es or by WhatsApp, indicating your desire to return your order.
2. Once the return is approved, you must download, complete and sign the return form that you can find at the following link.
3. Pack the item, attaching the return document to it.
4. You must send or deliver the item(s) to the following address: Back In Black, C/ Suecia, 95 - 28022, Madrid (Spain)